Forrester Research 2006 remarks that, in Web Content
Management, the focus shifts from managing content to
supporting customer experiences.
If the previous WCM system was simply focusing on the content
management, now WCM system is aiming to improve the customer
experience by providing the right contents that are really
needed by customers and these contents are serviced through
many online channels such as email, wireless channels, and
in-store kiosks.

Based on this trend, I-ON Communications, the fastest growing
solution provider in Asian WCM market, had developed a new
system focusing on the ¡®analysis¡¯ of how well the website is presented to its end users compared to the
traditional content creation, management and delivery methods. These
analyzed contents are reused as feedback in ¡®content
creation¡¯ for system development in providing an efficient management cycle.
Newly released I-ON Web Analytics Server (Hereinafter, IWS) is
composed by the necessary ¡®Content Management¡¯ system, the
¡®Web log Analysis¡¯ system which analyzes the website usage
structure, the integrated ¡®Search Engine¡¯ which analyzes the
keywords inputted by end users for searching the most demanded contents
and the ¡®Content Evaluation¡¯ system for
allowing a direct communication with the end user on getting
to know why the most demanded contents are getting the
attention of its end users. Also, IWS supports the systematic
interlock with the E-mail promotion tool and various
applications on website. Through extracted data from the
system, client¡¯s usability, timely content delivery at the
right place and the exact measurement of result are
supported.

(Image: Current and future system architecture of I-ON Web
Analytics Server)
But not only seamless integration between systems, but through
endless communication with customers such as consultation, the
customer can receive personalized service and the explanation
of phenomenon by the statistics
obtained.
Actually, SK Telecom, the representative Korean mobile
communication provider, had implemented I-ON¡¯s IWS solution
and operated its website efficiently for the last 2
years.
For more information, please refer to the IWS detailed
menu.
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